Comments and Complaints

At London Churchill College, we value the views of our students and we’re always seeking ways to include the student voice at all levels of our operation.

We are keen to hear any comments or suggestions you may have that could help us to understand what we do well and also encourage you to let us know when there is something that we could to better.

 

Student Complaints

Our Student Complaints Policy and Procedure sets out how you should direct a Complaint to us and how we will aim to respond to it. In all cases, we will always aim to resolve complaints informally. However, if you remain dissatisfied, you have the right to escalate your complaint to the formal stages within the College and if these stages are all exhausted then you may refer your complaint to the Awarding Body or the OIA.

If you require guidance in submitting your complaint, please contact your Personal Tutor who will be able to advise you.

 

Complaints from Prospective Students

If you are not a student, but wish to make a complaint or to appeal an admission decision, please refer to the Complaints and Appeals section of our Recruitment, Selection and Admission Policy.

 

Comments and Suggestions

If you have any comments or suggestions, such as ways in which we could improve our services or perhaps you’d like to tell us about something we have done particularly well and should do more of, then you can get in touch with our Head of Student Experience:

Tim Priestman
t.priestman@londonchurchillcollege.ac.uk

 

Student Representatives

Another means you have at your disposal is to contact a Student Representative. Each course at London Churchill College has Student Representatives, who are responsible for representing the Student Voice.

A list of Student Representatives is available to all Students on Moodle, within the Student Area.